As a software engineering student, I spent the better part of my senior year working with a group of colleagues on a project to help doctors diagnose Parkinsonian tremor. Not once during the project did we have access to the patients or doctors who were intended to be the users of the application. This concerned me. If I couldn’t see someone using the software I was creating, how would I know it would be successful?
A year later, I was solidly into my first professional position as a web developer. I’d still not seen a person using the website I’d been working on. It was at that point that I decided I had to learn more about how people interacted with software. I found the Information Architecture and Knowledge Management program at Kent State University and enrolled in the Masters program in User Experience Design.
I’ve been putting my UX skills to work in many different ways since then, whether it was interviewing business stakeholders to understand the questions they’d had of their data to introducing a recurring survey system to help leadership at a startup understand employee engagement.
Shown below are some examples of the work I’ve done. I’d love to talk with you about my experience, especially if I might be able to help you with a problem you’re working through. Feel free to get in touch!
Powerful real-time application analytics to grow user engagement, improve user experience, and navigate product growth.
A mobile website used by employees at Society of Grownups to manage interactions with customers.
The Webby Awards-winning website used by Society of Grownups customers to understand their financial goals.
Helping developers more thoroughly understand using documentation and knowledgebases for Telerik frameworks.
Tired of arriving at Chipotle only to see that a few others from your team are already there eating? We built an app for that.
Survey of users to understand the features they were using in JustCode followed by a remote usability study to dive deeper.
Registering for academic courses can be difficult. We created a more usable design that would allow for simpler registration.
Malls usually have good signage to point you in the right direction. But websites? Probably a different story.
Improving the process of purchasing groceries online at Local Yokel Foods through paper prototyping.
Using an eye tracker, my team found areas of concern in the Young Professionals of Akron website, which I then redesigned.
In partnership with John Buckman, founder of BookMooch, my team surveyed users to help understand their social media habits.